Contact

Need help? Contact us, we’ll be happy to assist you!

We love hearing from you

Contact us by email or call us:

+33 (01) 84608474

[email protected]

To find out more...

Take a look at How it Works for more information about how your Scent Creator works, and find out more in the FAQ. If you want to know more about our workshops, visit Workshops. And here are all the details on how to redeem a gift card.

Do you have any other questions? Write to us at:

[email protected]

Support

Do you have questions about the technical details of the product, refunds or warranties? Check out the following sections:

User Guide

Warranty Policy

Refund Policy

If you want to ask us anything else, contact us at the following email:

[email protected]

Join our community

Subscribe to The Alchemist Atelier newsletter and get a 25% discount on all accessories and cartridges with the purchase of a Scent Creator.

The Alchemist Atelier belongs to the company Noustique Perfumes SL, which is responsible for the processing of personal data. We only keep your data in order to send you communications, as you requested when subscribing. We process your data based on your consent. The Alchemist Atelier will never transfer your personal data to third parties, except where there is a law that compels us to do so. At any time, you can access, rectify, cancel and oppose, as well as other rights, as explained in the section "Privacy Policy" which provides additional and detailed information on data protection: www.thealchemistatelier.com/privacy
The Alchemist Atelier belongs to the company Noustique Perfumes SL, which is responsible for the processing of personal data. We only keep your data in order to send you communications, as you requested when subscribing. We process your data based on your consent. The Alchemist Atelier will never transfer your personal data to third parties, except where there is a law that compels us to do so. At any time, you can access, rectify, cancel and oppose, as well as other rights, as explained in the section "Privacy Policy" which provides additional and detailed information on data protection: www.thealchemistatelier.com/privacy

Legal inquiries

Do you have any questions regarding legal terms or our privacy policy? Get in touch with our legal team at: 

[email protected]